Privacy

PRIVACY STATEMENT

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Known Supply (“Known Supply,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website or make a purchase from knownsupply.com (the “Site”).

Personal Information We Collect

When you visit or make a purchase through the Site, we may collect the following categories of personal information:

Identifiers, such as name, billing address, shipping address, email address, and phone number
Commercial information, such as products purchased or order history
Internet or other electronic network activity, including interactions with our website
Payment information, which is processed securely by third-party payment processors (we do not store full payment card numbers)

We collect this information directly from you when you place an order, sign up for email communications, or otherwise interact with the Site.

How We Use Personal Information

We use personal information to:

Process and fulfill orders
Communicate with you regarding purchases, customer service inquiries, or account matters
Send marketing communications, where permitted by law and subject to your preferences
Improve our website, products, and customer experience
Comply with legal obligations and protect against fraud or misuse

Disclosure of Personal Information

We may disclose personal information to service providers who perform functions on our behalf, such as:

Website hosting and ecommerce platform services
Payment processing
Shipping and fulfillment
Email and marketing services
Analytics and security services

These service providers are contractually restricted from using personal information for any purpose other than providing services to Known Supply.

No Sale or Sharing for Marketing Purposes

Known Supply does not sell personal information.
We do not disclose personal information to third parties for their own direct marketing purposes.

We also do not share personal information for cross-context behavioral advertising.

California Privacy Rights (CCPA / CPRA)

California residents have the right to:

Request access to the personal information we collect about them
Request deletion of personal information, subject to certain exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information (note: we do not sell or share personal information)

You will not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us using the information provided below.

California “Shine the Light” Disclosure (Cal. Civ. Code § 1798.83)

California Civil Code § 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year.

Known Supply does not disclose personal information to third parties for their own direct marketing purposes.

If you would like to submit a request under this law, you may contact us using the information below.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with the revised effective date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Compliance Officer
Known Supply
421 Rowland Ave.
Santa Ana, CA 92707
📧 hello@knownsupply.com