Accessibility
Last updated: October 12, 2026
KNOWN SUPPLY welcomes everyone. We are committed to improving access to our website so that people with disabilities can explore our products, learn about our makers, and shop with greater independence.
Our Accessibility Approach
Our goal is to improve usability using the Web Content Accessibility Guidelines (WCAG) Level AA as a reference. This work is ongoing, and we do not claim that every part of the website currently meets every accessibility requirement.
Areas of Focus
As we improve the website, our priorities include:
- Navigation and controls that can be operated with a keyboard.
- Clear headings, descriptive links, and understandable form labels.
- Compatibility with screen readers and other assistive technology.
- Readable text, appropriate contrast, and support for browser zoom.
- Useful text alternatives for visual content.
- Accessible shopping, contact, and maker-related experiences.
Third-Party Features
Some parts of our website rely on services provided by Shopify and other partners, such as payment processing, reviews, and embedded forms. Our ability to modify these features may be limited, but we welcome reports of any difficulties and will work to help you access the information or service you need.
Contact Us for Assistance
If something on our website is difficult to use, or you need help shopping or accessing information, please email help@knownsupply.com.
To help us understand the issue, you can share:
- The page address or feature involved.
- What you were trying to do and what went wrong.
- Your browser, device, or assistive technology, if you would like to provide those details.
You do not need to disclose a disability or medical information to request assistance. We will review your feedback and work with you to find a suitable way to access our content and services.